Cancellation Policy

How to cancel an appointment

If you need to cancel your appointment with us, please use the following options:

  1. Telephone – 0151 433 2459
  2. Email –
  3. Online booking system – Simply follow the cancellation links in your booking confirmation email. This system will also allow you to re-arrange your appointment with ease.

Cancellation policy

Due to high demand for appointments, there are charges for late cancellation or failure to attend appointments. We will always make all reasonable efforts to accommodate our clients where possible. Please see details of our full policy below.